Privacy Policy

Last Updated: 14 October 2026

At S.W. Marchant Ltd., we are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation or use our fencing and related services.

We aim to comply with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

S.W. Marchant Ltd. is a UK-based fencing company providing domestic fencing, commercial fencing, security fencing, gates and fencing materials.

Company: S.W. Marchant Ltd.
Website: www.swmarchant.co.uk
Email: info@swmarchant.co.uk
Telephone: 01489 572569
Address: Unit 1 Cherry Tree Farm, 312 Botley Road, Burridge, Southampton, SO31 1BQ, United Kingdom.

For enquiries relating to this Privacy Policy or your personal information, please contact us using the details above.

2. Information We Collect

We may collect personal information when you interact with our website or contact our team.

This information may include:

  • Your full name.
  • Email address.
  • Telephone number.
  • Postal address or postcode.
  • Project type and fencing requirements.
  • Information submitted through our contact or quotation forms.
  • Details of communications with our team.
  • Technical information, such as IP address, browser type and website usage data.

We only seek to collect information that is reasonably necessary to respond to enquiries, provide quotations, deliver services and operate our business.

3. How We Use Your Information

We may use your personal information for the following purposes:

Responding to Enquiries

To answer questions submitted through our website, email or telephone.

Providing Quotations

To assess your requirements and prepare quotations for fencing installations, gates, security solutions or fencing materials.

Delivering Our Services

To arrange appointments, communicate about projects, process orders and provide agreed products or services.

Customer Communication

To provide updates regarding quotations, appointments, deliveries and ongoing work.

Website Improvement

To understand how visitors interact with our website and identify opportunities to improve its performance and usability.

Legal and Administrative Purposes

To maintain necessary business records, meet legal obligations and protect our legitimate business interests.

We will not use your personal information for unrelated purposes without an appropriate lawful basis.

4. Legal Basis for Processing Personal Data

Under the UK GDPR, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contractual Necessity: Where processing is required to provide quotations, take steps before entering into a contract or fulfil an agreed service.

Legitimate Interests: Where processing is reasonably necessary to respond to business enquiries, maintain customer relationships, improve our services or protect our business interests, provided these interests do not override your rights.

Legal Obligations: Where we are required to retain or process information under applicable laws.

Consent: Where consent is required, such as for certain marketing communications or non-essential website cookies.

Where we rely on consent, you may withdraw it at any time.

5. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

These measures may include:

  • Secure website connections.
  • Appropriate access controls.
  • Secure storage of business and customer information.
  • Restricted access to personal data.
  • Regular reviews of website security.

Although we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

6. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted third parties where reasonably necessary to operate our business, including:

  • Website hosting and technical support providers.
  • Email and communication service providers.
  • Suppliers, contractors or delivery partners involved in fulfilling your requirements.
  • Professional advisers.
  • Regulatory authorities where disclosure is legally required.

Where third parties process personal information on our behalf, we take appropriate steps to ensure that suitable data protection arrangements are in place.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functionality, improve user experience and understand website performance.

These technologies may include:

Essential Cookies: Necessary for the website to function correctly.

Analytics Cookies: Used to understand website traffic and visitor interactions.

Functional Cookies: Used to remember certain website settings or preferences.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can manage cookies through your browser settings and, where available, through our website’s cookie preferences.

Disabling certain cookies may affect some website features.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods depend on factors such as:

  • The nature of your enquiry.
  • Whether you become a customer.
  • Contractual or operational requirements.
  • Applicable legal, accounting and tax obligations.
  • The need to establish, exercise or defend legal claims.

When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it in accordance with our data retention procedures.

9. Your Data Protection Rights

Under applicable UK data protection legislation, you may have the following rights:

  • Right of Access: Request a copy of personal information we hold about you.
  • Right to Rectification: Request corrections to inaccurate or incomplete information.
  • Right to Erasure: Request deletion of personal information in certain circumstances.
  • Right to Restrict Processing: Request limitations on how your information is used.
  • Right to Object: Object to certain processing activities.
  • Right to Data Portability: Request your information in a portable format where applicable.
  • Right to Withdraw Consent: Withdraw consent where processing relies on your consent.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, please contact info@swmarchant.co.uk.

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Website: www.ico.org.uk

10. Third-Party Websites

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices, security or content of websites outside our control.

We recommend reviewing the privacy policies of third-party websites before providing personal information.

11. International Data Transfers

Some of our technology or service providers may process personal information outside the United Kingdom.

Where international transfers occur, we will take appropriate steps to ensure that personal information receives the protection required under applicable UK data protection legislation.

12. Children’s Privacy

Our website and services are primarily intended for individuals and organisations seeking fencing products or related services.

We do not knowingly collect personal information from children without an appropriate lawful basis.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website functionality, legal requirements or data protection practices.

Any updated version will be published on this page with a revised date.

We encourage visitors to review this policy occasionally.

14. Contact Us

If you have questions about this Privacy Policy or how your personal information is processed, please contact:

S.W. Marchant Ltd.

Unit 1 Cherry Tree Farm
312 Botley Road
Burridge
Southampton
SO31 1BQ
United Kingdom

Email: info@swmarchant.co.uk
Phone: 01489 572569
Website: www.swmarchant.co.uk